Refund and Returns Policy

At Abstract Naturals Co., we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

Abstract Naturals Co. is not responsible for any damage caused after delivery. In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +91 9711855205 or support@abstractnaturals.in and our Customer Care will be happy to assist you.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms –
Returns and exchanges requests will be subject to checking and vetting by Abstract Naturals Co.
Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.

For Refunds please note the following –

If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
For Cash On Delivery orders, Abstract Naturals will issue a cheque in the name of billing customer and dispatch to billing address.
For orders placed via store credit/Gift Vouchers/Promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on abstractnaturals.in
No Refund shall be made once goods are sold.
Shipping charges incurred on Free Trials are non refundable.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

Sold in a physically damaged condition.
Has missing parts or accessories
Product packaging not opened, product not used.

Cancellation Policy

For Cancellations please contact the us via contact us at support@abstractnaturals.in

Domestic Shipping Policy

Shipment processing time

All orders are processed within 4-10 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING CHARGES

We ship products throughout India, however, there is no flat rate over shipping charges for each order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

* Rates are subject to change according the shipments rate provided by the courier companies.

Damages

www.abstractnaturals.in is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside India.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by www.abstractnaturals.in, a property of Agastya Skincare Solutions. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Agastya Skincare Solutions. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Agastya Skincare Solutions takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.